West Lake State Guest House
-
Cleanliness
-
Comfort
-
Location
-
Facilities
-
Staff
-
Value for money
-
Free WiFi
Available Deals
Policies
-
Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
-
Cards accepted at this property
- GreatwallPeonyDragonPacificJinWest Lake State Guest House accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
-
Check-in
- From 14:00 hours
-
Check-out
- Until 12:00 hours
-
Children and extra beds
- Free!One child under 12 years stays free of charge when using existing beds.
- The maximum number of extra beds in a room is 1.
- All further older children or adults are charged CNY 300 per night for extra beds.
- All children are welcome.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
-
Important Notice
- Please be noted:<br><br>- breakfast for 1 person is included in extra bed fee.<br>- for guests who book for public holidays, a deposit via bank wire after booking is required to secure your reservation. The property will contact you with instructions. Guests are required to settle the payment in time to guarantee the booking.<br>- wearing a swimming cap is mandatory when entering the swimming pool.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p><p>Please inform West Lake State Guest House in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.</p>
-
Pets
- Pets are not allowed.
What guests loved the most
“Probably the best Hotel around the Xizi Lake. Everything are just prefect for the vacation. I would recommend the hotel to anyone who would like to travel to Hangzhou. The swimming pool is very big and fancy. I would also recommend that you shall try the Tea house inside hotel, it is a quite and wonderful place to stay a whole afternoon and enjoy the view of peaceful Xizi lake. Room service are very good, Ms. Tian offered us warm milk and fresh fruits when we backed to our room. I found Bergamot are carefully placed in many public area, I really like the smells.”
“Beautiful location with wonderful grounds. Great breakfast buffet.”
“The Assistant Manager Cindy Chun - one of the very few who spoke English - was wonderful.”
“the staff is very helpful. the room that l checked in air condition was not working. the staff took care immediately, they took care of every guest and make sure you are satisfy. overall experience is great. the west lake view was amazing!!!! very quite enviorment.....food is good too!!!!”
“The hotel is beautiful, especially the territory. Really secluded and beautiful experience of West Lake. The staff was very helpful. We packed in a hurry and forgot several things in the hotel. Davy, the manager from the hotel, contacted us, connected through WeChat and arranged shipment of our clothes to the next hotel in Beijing. He was extremely helpful and had very good command of English. I hope to stay in this hotel again when back in Hangzhou.”
“-WestLake view -comfort of bed -free fruit every day -good service”
“We lost a wedding ring. Staff let us know they had found it and were mailing it to us before we got home. The location next to West Lake and the beautifully designed and maintained grounds were superb.”
“Garden landscape, scenic environment and the new Villa 8 accommodation cum restaurant/other facilities compound”
“The main entrance and lobby is very impressive with the ceiling to floor window that shows the lake view. Also the surrounding of the guest house is extremely beautiful and you can just spend a whole morning strolling and relaxing there. Hotel hospitality is great too.”
“SITUATION IS GREAT AND GROUNDS ARE BEAUTIFUL. STAFFS ARE FRIENDLY, HELPFUL AND PROFESSIONAL. CHINESE RESTAURANT IS GOOD.”