The Ritz-Carlton, Kuala Lumpur
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- The Ritz-Carlton, Kuala Lumpur accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- 15:00 - 00:00
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Check-out
- 07:00 - 12:00
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Children and extra beds
- All children under 16 years are charged MYR 116 per night for extra beds.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- All children are welcome.
- All further older children or adults are charged MYR 116 per night for extra beds.
- Free!One child under 12 years stays free of charge when using existing beds.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- The maximum number of extra beds in a room is 1.
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Groups
- When booking more than 9 rooms, different policies and additional supplements may apply.
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Important Notice
- Please note that the spa pool is accessible only to guests above the age of 16.<br><br>===<br>Please note that guests are required to present the credit card used to guarantee booking upon check-in.<br><br>===<br>Effective 1 September 2017, all foreign guests will be charged a mandatory Tourism Tax of MYR 10 per room per night. This is to be paid directly to the property upon check-out.<br>A tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
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Pets
- Pets are not allowed.
What guests loved the most
“Sparkling clean Very nice staff who were very helpful from the moment we arrived till last minute”
“friendly staff, effort by front office manager to sort out problem with room, and eventual upgrade to amazing suite.”
“The room felt like a palace. We just slept like babies Children activities can be added to let young parents have some quality time together ! Breakfast was a splendid variety of food.”
“Excellent location, within walking distance to Pavilion shopping mall. There is a covered walkway from the hotel all the way to Pavilion mall. We received free upgrade to a 2 bedroom suite upon check-in. There was a butler who introduced himself on the first day, and can help with making tea or coffee (though we did not use this service). The staff gave excellent service. The room was spotless, we walked around with our room slippers and discovered the soles were still white at the end of the day.”
“Loved Shook restaurant, especially with the live jazz music”
“The decoration of the room. The friendliness of the staffs. The location of the hotel.”
“Laundry was free 3x per day - Staff were absolute consumate professionals”
“The room layout, comfortable and spacious. When having lunch with a friend who had recently undergone major surgery, the restaurant staff went out of its way to assist.”
“Staff very good and not intrusive, location excellent. relaxed atmosphere,home away from home”
“I love that we had a butler who made it like home and was very neat and kind, the staff were amazing they are helpful and polite, the atmosphere was upscale, besides the pavilion mall is 10 minutes walking distance which has various restaurants and brands”