The Ritz-Carlton, Chengdu
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- The Ritz-Carlton, Chengdu accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- All further older children or adults are charged CNY 300 per night for extra beds.
- All children are welcome.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- Any type of extra bed is upon request and needs to be confirmed by management.
- Free!One child under 6 years stays free of charge when using existing beds.
- The maximum number of extra beds in a room is 1.
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Groups
- When booking more than 9 rooms, different policies and additional supplements may apply.
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Important Notice
- Guests who wish to add an extra bed in the room, please advise the hotel at least 1 day in advance.<br><br>The Ritz-Carlton, Chengdu has recently upgraded the “Ritz-Kids” program that was launched by The Ritz-Carlton Hotel Company, L.L.C. in 2013. From the moment kids arrive at The Ritz-Carlton, Chengdu, they are welcomed and encouraged to explore the sights and sounds of the hotel and its environment on their own or with their family. From the check-in at our special Kids’ Corner to the in-room camping and treasure hunt, every experience is a moment to treasure. Also, the hotel offers kids’ cooking class. Finally, indulge in the lively Canton Kids menu at Li Xuan.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p><p>Please inform The Ritz-Carlton, Chengdu in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.</p>
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Pets
- Pets are not allowed.
What guests loved the most
“SPA is excellent! Jacuzzi with city view, sauna rooms and cold towels are bonus.”
“Everything was superb, staff, service, food, and especially the club lounge privliges. Friendliness of staff was beyond our expectations.”
“Finally - a 5 star property that knows what it means to be 5 star! Something quite rare these days. There is nothing to not like about this property - breakfast varied, fresh and tasty; all staff were friendly, helpful and knowledgeable; room was spacious, spotlessly clean and all items replaced daily - love the toilet guys!; check in and check out was speedy; concierge excellent; location is great;”
“Service is immaculate, professional and kind personnel. Most speak English really well. Special shout-out to the devoted Annika who assisted us throughout our stay. Rooms are spacious but still cosy and very comfy. Breakfast among the best ever. Will def chose for Ritz-Carlton more often in the future!”
“Great and attentive service. We were in the room when housekeeping came in the morning. They left a note saying they saw a no disturb sign and did not come in to tidy the room. We left the room at 3 pm in the afternoon and thought that we'd not have our room cleaned since we missed the chance but we still tried out luck and put on the sign that we wanted our room cleaned. We were delighted that it was all done and dusted when we came back in the evening. That was a great experience and impeccable service.”
“The children's check in desk. And the tent for children.”
“Everyone needs to have a swimming hat for the pool . They will sell you one if you don't have your own”
“Hotel was comfortable. Staff were very friendly and helpful. Shout out to Fiona and Andy! Would definitely stay again”
“Amazing and specially that the staff talk proper English ”
“Excellent front desk and the ground floor staffs. They are very helpful. Love to stay at this hotel.”