The Reef House - MGallery by Sofitel
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- The Reef House - MGallery by Sofitel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 11:00 hours
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Children and extra beds
- All children under 16 years are charged AUD 40 per night for extra beds.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- All children are welcome.
- All further older children or adults are charged AUD 40 per night for extra beds.
- Free!One child under 12 years stays free of charge when using existing beds.
- The maximum number of extra beds in a room is 1.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
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Groups
- When booking more than 7 rooms, different policies and additional supplements may apply.
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Important Notice
- Please note that there is a 1.5% charge for payments with credit card.<br><br>All rooms include:<br> - A welcome drink and cold towel on arrival<br>- Complimentary daily punch and canapes, hosted by the General Manager<br>- Exclusive use of the Honesty Bar<br>- Use of the extensive guest library, DVD collection and board games<br>- Complimentary use of bicycles, fishing rods and tackle box<br>- Complimentary sorbets served poolside daily<br>- Complimentary WiFi<br>- Complimentary bottled water in room and upon departure<br>- Exclusive access to the luxury concierge services
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Pets
- Pets are not allowed.
What guests loved the most
“Loved the character and charm.The staff, the service, impeccable.The room was clean, well presented faced the pool and the lush tropical gardens. On arrival a cold refreshing drink and cool hand towels to Sorbets by the pool, punch and canapes at 5.00pm . We felt like royalty.The staff at the front desk were amazing , nothing was too hard for them . We loved it and would definitely recommend the Reef House.”
“Really nice hotel, lovely staff, swimming pools and spa”
“Room was lovely. Pool was quiet. Not many kids. Close to beach”
“Beautiful pools, great staff and outstanding rooms...”
“Great location in the middle of everything, the hotel was superb.”
“The location, our room was superb - verandah spa room. The familiar feel, like coming home. Our cleaning staff were outstanding, unobtrusive and extremely helpful. Lovely to see the two remaining staff from our first ever visit.”
“The hotel is centrally located on the esplanade making it easy to walk around. We had a large room overlooking the beach. We were only there for the night and did not use the restaurant. The wifi was free and worked well.”
“Location, above all else! Right at the heart of Palm Cove with loads of restaurants and excellent beach. We got a room upgrade with personal spa bath. One heated and one normal temperature pool. Library and games room. Unlimited beach towels.”
“It's a small hotel, very cosy. The room was very comfortable. The restaurant is amazing. I couldn't had a better place to have breakfast everyday! We also had dinner there and I do recommend it! The staff is very helpful and friendly. Will try to help you beyond their limits.”
“Beautiful rooms and settings. Pools and surrounds were amazing and the service was great.”