The Carmen Hotel

Penafrancia Avenue, Naga City, Camarines Sur, 4400 Naga, Philippines
8.4 124 reviews
Scores
  • Cleanliness
    8.7
  • Comfort
    8.7
  • Facilities
    8
  • Staff
    8.8
  • Value for money
    7.9
  • Free WiFi
    7.5
  • Location
    8.5

Hotel map
Food & Drink
Good coffee!
Restaurant (buffet)
Reception services
Luggage storage
24-hour front desk
Concierge service
Internet
Free!WiFi is available in all areas and is free of charge.
Cleaning services
Dry cleaning(Additional charge)
Ironing service(Additional charge)
Daily maid service
Laundry(Additional charge)
Pets
Pets are not allowed.
Pool and wellness
Swimming pool
Massage(Additional charge)
Outdoor pool
Kids' pool
Swimming pool toys
Fitness centre
Pool/beach towels
Parking
Secured parking
Free!Free private parking is possible on site (reservation is not needed).
Business facilities
Meeting/banquet facilities(Additional charge)
Fax/photocopying(Additional charge)
Business centre(Additional charge)
General
Non-smoking throughout
Room service
Airport shuttle (additional charge)
Car hire
Newspapers
Lift
Safety deposit box
Shuttle service (additional charge)
Non-smoking rooms
Shuttle service
Designated smoking area
Closest landmarks
SM City Naga
0.3 miles
Restaurants and markets
Babà Social Dining
0 miles
Sky Lounge
0 miles

Policies

  • Cancellation/prepayment
    • Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
  • Cards accepted at this property
    • CashThe Carmen Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
  • Check-in
    • From 14:00 hours
  • Check-out
    • Until 12:00 hours
  • Children and extra beds
    • Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
    • All children are welcome.
    • Free!Up to two children under 6 years stay free of charge when using existing beds.
    • Any type of extra bed is upon request and needs to be confirmed by management.
    • The maximum number of extra beds in a room is 1.
    • All further older children or adults are charged PHP 1500 per night for extra beds.
  • Important Notice
    • Please note that the property is currently in its soft opening stage. The swimming pool, restaurant, gym and spa are still under construction.<p>Please inform The Carmen Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.</p>
  • Pets
    • Pets are not allowed.

What guests loved the most

“Staff were very friendly and accommodating. My room was very clean and the bed was comfortable.”

, Philippines

“I got a great deal with booking.com the hotel staff are corteous and the room is spacious.”

, Philippines

“very nice place to stay in with comfy bed and clean restroom”

, Philippines

“The swimming pool and the area around the pool were kept very clean and tidy. Good sun beds and umbrellas for shade.”

, Philippines

“Breakfast was good. Pillows and bed were really nice”

, Canada

“The rooms are spacious and the bed really comfortable. The hotel location is good. It's on a main street so easy access to public transport, which was important to us as we didn't have our own car. Though not comprehensive, the buffet breakfast had a good selection.”

, Philippines

“The staff is very accomodating and we like the food also😊”

, Philippines

“We love everything about this hotel. The staff were all great. Thank you everybody especially to Ms.Norly”

, Philippines

“Big bed, OK food, really good (courteous) staff. Little details I liked: thank you letter, ironing board, welcome letter. The hotel smells like a spa as soon as you walk in.”

, Philippines

“The staff provides good customer service even the guards.”

, Philippines