Sonesta ES Suites Cleveland Airport
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Sonesta ES Suites Cleveland Airport accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- The maximum number of extra beds/children's cots permitted in a room is 1.
- Free!One child under 2 years stays free of charge in a child's cot/crib.
- Free!Up to two children under 18 years stay free of charge when using existing beds.
- Free!All further older children or adults stay free of charge when using existing beds.
- Free!One older child or adult stays free of charge in an extra bed.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- All children are welcome.
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Groups
- When booking more than 9 rooms, different policies and additional supplements may apply.
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Important Notice
- Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.<br><br>Please note minimum check-in age is 21 years or older. Contact hotel for details.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Pets are allowed on request. Charges may be applicable.
What guests loved the most
“The room was great and a lot better than from some of the competitors in area. Bed was very comfortable and breakfast was great.”
“The two-story layout of the suite and the fully-equipped kitchen (including dishes and silverware) and dining area were perfect for our multi-generational family. The beds were extremely comfortable and the rooms very clean. The only drawback was the outdoor steps to the suite (no elevator) may be a bit difficult for some folks, especially when taking luggage to the room.”
“We got to the complimentary breakfast so there was minimum food.”
“Staff was very friendly and very accommodating. We were staying there for soccer tournaments and the staff would give us ice and fill up water bottles for the boys!”
“Staff were very nice and try to help you as much as possible!”
“Aside from the fold out bed being very dirty and unhygenic, I have to say the rest of our experience has been great. It just seemed the cleaning people did not think to clean under the cushions as the popcorn seemed fresh and there was a family who just left. But it was brought to managements attention and they QUICKLY cleaned it up and deeply apologized. I'm sure this is a definite lesson learned. Thank you Sonesta for being so kind, helpful and generous. Oh! And the complimentary breakfast! Sooo good! It was always replenished on time and the workers are soooo nice!! Great job!”
“The staff was very nice. The boys enjoyed the basketball court. Breakfast is good.”
“Loved the hot breakfast(didnt eat the sausage but that was a personal preference) the pool area was wonderful and i really enjoyed the hot tub. Staff was very friendly.”
“I liked the service! Those folks did everything they could to make my stay comfortable! The breakfast folks took extra care to keep everything nice and clean and were so helpful! The front desk was so accommodating, when asked for help, or needing a question answered. The housekeeping staff really kept the room clean and maintained, even on my second day! I really appreciated this hotel, and I'll come back when I'm in the area again!”
“Hotel was absolutely spotless..amazing room and they had thought of everything..”