Shangri-La Hotel,Suzhou
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- GreatwallPeonyDragonJinShangri-La Hotel,Suzhou accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- 14:00 - 23:30
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Check-out
- 00:00 - 12:00
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Children and extra beds
- Free!One child under 12 years stays free of charge when using existing beds.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- The maximum number of extra beds in a room is 1.
- All further older children or adults are charged CNY 350 per night for extra beds.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- All children are welcome.
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Important Notice
- Guests are required to show a valid government-issued ID card or passport upon check-in. Please note that only a valid government-issued ID card is acceptable for Mainland Chinese citizens.
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Pets
- Pets are not allowed.
What guests loved the most
“Staff and check in was very uncomfortable and no any action from hotel after got problem”
“Staffs at the bakery and the spa is super professional and friendly.”
“It's just unbelievably well thought out...Even the little details”
“The staff are very accommodating and helpful. They always have a friendly smile on their faces. We stayed in Shangri-La Suzhou during my birthday and I received a cake and card with the signatures of the employees which is so thoughtful of them.”
“我们带着不满一岁的宝宝入住了行政楼层，酒店房间和各种设施都很一般，但是，行政酒廊的服务非常好，在此感谢Owen, Virginia and Winnie，热心的帮我们准备宝宝需要的各种食物和餐具，服务热情周到，我们忘在那里的宝宝餐具也帮我们送回了房间，我们对此非常满意。”
“お部屋・シャワールームなどの雰囲気が本当にステキです。エレベーターの台数もかなりあり、待ち時間が少ないです。また、レセプショ二ストの英語力はまちまちですが、英語をちゃんと理解しスムーズで笑顔の接客をできるスタッフがタクシーの予約やチェックアウトをしてくれ、気持ち良かったです。”
“因为定的是行政房，所以有免费的Happy Hour，其实食物也就一般般啦，不过View不错，坐在餐厅里心情一下子就relax了。早饭的汤包有surprise到我。房间总体都很不错，物有所值的体验。”
“Kostenloses Upgrade auf Suite (82 qm) im 49. Stock! Spitze!”
“入住酒店的时候，我先生生病了，酒店值班经理知道后，很贴心的给我们送来了姜茶，得知我们的需求后还帮我们跑腿去买了药。”
“Mit Metro gute Verbindungen Happy Hour in Club Lounge sehr gut Schwimmhalle und Sauna ausgezeichnet”