Shangri-La Hotel Kuala Lumpur
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Shangri-La Hotel Kuala Lumpur accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- Free!One child under 12 years stays free of charge when using existing beds.
- All children are welcome.
- The maximum number of extra beds in a room is 1.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- Any type of extra bed is upon request and needs to be confirmed by management.
- All further older children or adults are charged MYR 58.30 per night for extra beds.
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Important Notice
- The hotel provides airport pick-ups at an additional fee. Guests are to provide the hotel directly with flight details and time of arrival at time of booking.<br>===<br><br>Please note that the credit card used to secure booking must be presented upon check-in.<br>A tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
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Pets
- Pets are not allowed.
What guests loved the most
“The staff on the main desk in the Horizon lounge were particularly helpful, especially Pat Alexander. It really made a difference to our stay.”
“Excellent staff, breakfast manager was very helpful due to an early flight ! Loaded us up with travel food”
“Very nice room. Loved the study area! The front office staff were very welcoming when we first arrived. We had a lovely surprise when we got back to the hotel on Wed evening and saw a birthday cake in the room. The staff must have taken notice of our son's birth date when we checked in. Didn't expect the fruit basket to be replenished on the second day so that was lovely too!”
“Lounge, suite, gym are great. . Pleasant staff at front desk. Good value for money.”
“Good Breakfast, very comfortable bed, nice staff, classic hotel.”
“Breakfast choice is fantastic! Lovely staff and beautiful place”
“Everything! Very prompt in fixing room and replenishing toiletries.”
“Very nice place.clean and comfortanle rooms.very nice location in centre.Reception team are very helpfull and soo friendly. All facilities are available ”
“Good choice at breakfast. Staff very friendly and helpful, particularly the concierge desk.”
“Fabulous hotel. We booked the Horizon Club Executive room and were not disappointed. Staff were brilliant, always friendly and super helpful. We enjoyed the free drinks and canapés in the evening. Breakfast was varied and super tasty. Great location for exploring Kuala Lumpur, a 15 min walk from the Petronas Towers.”