Pontchartrain Hotel St. Charles Avenue
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
This New Orleans Garden District hotel features free WiFi and is 1.5 miles from the New Orleans Convention Center. The Mercedes-Benz Superdome is a 5 minutes' drive away. Steps from the front entrance, guests will find a street car for transportation throughout the city.Rooms have a flat-screen TV. Some units feature a seating area to relax in after a busy day. Every room is fitted with a private bathroom. For your comfort, you will find bath robes and free toiletries.Guests can relax in the evening at the on-site Bayou Bar, enjoy breakfast and lunch in the Silver Whistle Café, and dinner at the restored Caribbean Room, all under the helm of Chef John Besh and his team. The Hot Tin, Rooftop Bar, is the newest addition to The Pontchartrain Hotel with 270-degree views of the river and downtown New Orleans.The World War 2 Museum is located 0.8 miles from the property, while Morial Convention Center is 1.1 miles away. Central City is a great choice for travellers interested in friendly locals, culture and food.With a stay at The Pontchartrain Hotel, you'll be centrally located in New Orleans, convenient to St. Mary's Assumption Church and Mercedes-Benz Superdome. Featured amenities include a computer station, express check-out, and dry cleaning/laundry services.
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Pontchartrain Hotel St. Charles Avenue accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- Free!One child under 6 years stays free of charge when using existing beds.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- Free!All children under 6 years stay free of charge for extra beds.
- Free!All further older children or adults stay free of charge for extra beds.
- The maximum number of extra beds in a room is 1.
- All children are welcome.
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Important Notice
- Guests must be 21 years of age or older to make reservation.<br><br>If a guest books more than 4 reservations, they may be subject to pre-payment based on our Group Reservation policy. Please contact the hotel for more information.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Pets are allowed. Charges may be applicable.
What guests loved the most
“I loved the décor at the Ponchatrain, I felt like I had been transported to a more glamourous era. The staff were very smiley and friendly and the bed and pillows were super comfortable. We loved Hot Tin, the rooftop bar, at night it was lovely and the drinks were nice and served in pretty glasses. The valet was super duper welcoming and helpful. I loved the robe, it added to the movie star feel of the place. They let us check in early which we thought was very nice. The area is awesome and the streetcar runs directly in front of the hotel and there are many nice restaurants in the area, I recommend Houston's they do live jazz.”
“St Charles trolley right outside hotel. Staff was excellent. Roof top bar was cool”
“When we had a problem with water leaking, they quickly moved us to another room. People very nice and the restaurants, very good.”
“RESTORATION OF OLDER BUILDING INTO FIRST CLASS ACCOMODATION”
“Reception staff were delightful and extremely helpful. Lovely ambience in the hotel.”
“Of course, it is deliberately 'retro' - so some amenities usual these days are not available, but that is part of the charm. Back in the day it was a stopping place for movie stars and a president or two. It is a very special place, with a top notch restaurant and terrific entertainment in the bar. The location is the best in New Orleans.”
“Rooms were well appointed, clean, and comfortable. Great restaurant on property, along with the best roof top bar in the city.”
“Very comfortable, larger room. Beautiful bathroom.”
“Room service coffee way over priced and no coffee pot in room. When the coffee for 2 was delivered it was in a little stainless steel pot ( not thermal) very small quantity that cost $25.00 . When we checked out there was no one to help with our. Luggage. The clerk from the front desk came to help us,but she had no cart. The cafe and bar did not have the capability to let us charge food and drinks to our room . It took till 4 pm to have tray removed from room/ hall way. I will say all of the staff was extremely friendly .the bar food and cafe food was delicious”
“This was a historical hotel with a lot of charm. Tennessee Williams wrote A Streetcar Named Desire here. The rooftop bar had a spectacular view of the city. The restaurant was excellent.”