Novotel Surfers Paradise
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Paid WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Novotel Surfers Paradise accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:30 hours
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Check-out
- Until 11:00 hours
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Children and beds
- Children are welcome
- The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.
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Groups
- When booking more than 9 rooms, different policies and additional supplements may apply.
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Important Notice
- Please note Novotel Surfers Paradise is currently going through renovation works. The works will take place Monday - Friday from 08:00 until 17:00. You may experience minor disturbances. All facilities of the hotel including the lobby, pool, gym, restaurant and bar and conference areas will all operate as per normal during this time.<br><br>Please note that there is a 1.3% charge when you pay with a Visa or Mastercard credit card.<br>Please note that there is a 1.8% charge when you pay with a China Union Pay credit card.<br>Please note that there is a 3.18% charge when you pay with a Diners Club credit card.<br>Please note that there is a 3.37% charge when you pay with an American Express credit card.<br>Please note that there is a 3.57% charge when you pay with a JCB credit card.<br><br>Please note that the guest who makes the reservation must be 18 years or older, and staying at the property. Guests are required to present a valid photo ID upon check in.<br><br>Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not guarantee the safety, comfort and convenience of school graduate guests during this period.<br>Please note that this property has a 'No Party Policy'.<br><br>Guests are required to present a valid photo ID upon check in. The hotel's 'Terms Of Stay' must be signed – no exceptions will be made. If guests do not comply with these conditions, the booking will be cancelled and no refund given.<br><br>Please note that a credit card pre-authorisation of AUD $100 is required upon check in. If no credit card is presented, a fixed deposit of AUD $200 can be made with cash or debit card to cover any incidental charges. This deposit will be refunded upon check out, minus any incidental charges.<br><br>Please note that all accommodation is individually furnished and the photos are presented as a guide only.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Pets are not allowed.
What guests loved the most
“The staff was friendly and helpful when we needed them. There was a big breakfast selection and the rooms were clean. Also nice big bed.”
“was nice and easy check in. frienfly support when u need to ask for directions and information. easy acsess to everything! beautiful view aswel! amazing pool and spa!”
“I love the location and staff are always friendly on check in”
“The bed was comfy, air-conditioning was amazing and view was lovely.”
“Very clean and newly refurbished. Great location. Great price with breakfast included.”
“The hotel is excellent. Small problem with construction noise from floors being renovated. Lifts were slow and wifi did not work in room. To compensate the staff supplied free internet for my stay which I used down in the lobby. Staff were very helpful and polite and seemed to be enjoying the experience of working at the hotel. I am returning to the Gold Coast early in the new year and I will be booking into the same hotel. The Breakfast package was sensational.”
“I liked the housekeeping is available at any time. The accessibility to public transport and the distance from the beach.”
“Every single staff member was amazing! Hotel was neat and well looked after. Buffet breakfast was great. Pool, spa, gym, tennis court and laundry room were all great!”
“I want my Bond back, so unesscary to take $1250 I do not have lying around in my wallet.”
“Great location, easy walking distance to basically everything from shops to food to booze. ”