Novotel Santos

Policies

• Cancellation/prepayment
  • Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.

• Cards accepted at this property
  • Novotel Santos accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

• Check-in
  • From 15:00 hours

• Check-out
  • Until 12:00 hours

• Children and extra beds
  • Children cannot be accommodated at the hotel.
  • There is no capacity for extra beds in the room.

• Important Notice
  • Please note that guests are required to show the same credit card used for the reservation at the check in. If guest cannot present that card, the prepayment will be cancelled and a new payment method will be asked.<br><br>According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorisation for the minor to check into the hotel. Such authorisation must be notarised and signed by both parents, and presented along with notarised copies of their IDs.

• Pets
  • Pets are allowed on request. Charges may be applicable.