Neu Heidelberg - Guesthouse & Apartments
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Neu Heidelberg - Guesthouse & Apartments accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- 16:00 - 22:00
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Check-out
- 07:00 - 11:00
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Children and beds
- There is no capacity for cots in the room.
- Children are welcome
- The maximum number of children allowed in existing beds is dependent on the room you choose. Please check your selected room for the maximum capacity.
- There is no capacity for extra beds in the room.
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Groups
- When booking more than 3 rooms, different policies and additional supplements may apply.
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Important Notice
- We offer our guests discounted travel tickets for the public tram train.<br><br>Please note, extra guests i.e. children must be confirmed with the hotel before arrival. Contact details are provided in your confirmation.<br><br>Please note that check-in can only be accommodated until 22:00.<br><br>Please also note that transfer from the main building to the guest house must be arranged by the guest in advance. Alternatively, guests can drive from the main property to the guest house.<br><br>Please note that breakfast is only available at the main property.<p>Please note that the check-in and key-collection take place at: Kranichweg 15, 69123 Heidelberg.</p><p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Pets are not allowed.
What guests loved the most
“They have a poor operation, with rooms in different addresses. The hotel didn’t provide us with any parking spots, and we parked our car on the street. When the auto check-in failed at the secondary building where our booked room was, we had to drive to the main building. There we asked if rooms were available in the main building. The receptionist said yes, but since it will be a room with balcony, it will cost you more. We accepted, and paid more. But the balcony was nothing but an emergency exit way, since the room was in basement!”
“Near to the train station for industrial area. Good choice for breakfast. Nice renovation made by the hotel.”
“The place was nice and overall was pleased. Checking in with the kiosk was fine. I would recommend this place. The staff I met the next day were friendly and the breakfast was very good.”
“We had an apartment room so it was quite large. Was a half hour walk & bus trip to downtown but it was easy to do and the cost reflected the location. Excellent breakfast. Very helpful staff”
“We were expecting a room but were given an apartment which was excellently equipped and very clean. As we wanted to visit the old town the location about 100 yds from the bus was great. There was also a supermarket nearby.”
“Comfortable bed, nice little 'apartment' (no kitchen). Thankfully there were 2 small fans that we had on all night as it was too hot without it. Location: City was about 15 min with the car, in a quiet neighborhood, reception at the hotel with is 450m from the guesthouse. Staff friendly and accommodating.”
“Bus stops were close to hotel, room itself was gorgeous and comfortable, very fresh renovation, but not enough things provided (like cups, Wasserkocher , plates, iron). Was strange for place called "apartments"”
“Reception is not front tesk After Calling many time, she answered my calling I went to the room the key did not working I had not any idea I decided another room I was very unhappy and terrible day”
“The hotel is in very good conditions as well as has the latest technology. For a leisure or business trip an ideal hotel to stay in Heidelberg. The breakfast buffet is just delicious.”
“Stuff is friendly, room is clean and bed is comfortable. 10 euro breakfast is decent.”