Nairobi Serena Hotel
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- CashNairobi Serena Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 11:00 hours
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Children and extra beds
- Children older than 5 years are welcome.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- One child from 15 to 17 years is charged 75 % of the room stay per night and person in an extra bed.
- One child from 5 to 14 years is charged 50 % of the room stay per night and person in an extra bed.
- The maximum number of extra beds in a room is 1.
- Any type of extra bed is upon request and needs to be confirmed by management.
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Important Notice
- Please note that from December 2016 through May 2018 the property will be undergoing refurbishment and expansion between 8 am and 5 pm on weekdays and 9 am to 1 pm on Saturdays and none on Sundays. All restaurants and food and beverage outlets and the Maisha Health Club and Spa remain fully operational.<br><br>The affected services have been relocated.
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Pets
- Pets are not allowed.
What guests loved the most
“I generally always enjoy my stay at this hotel because of the following: - The rooms are cosy and comfortable - Staff are courteous and friendly and always remember me which very welcoming - The premises are well kept.”
“Beds very comfortable, food great. Service really good. Gardens were nice and there were marabu storks on trees out side the window.”
“The staff were incredibly helpful, friendly and informative. The hotel is feels very safe, secure and is happily situated next to a park. The food was delicious and overall just a wonderful experience. I will certainly stay again on future travels to Nairobi.”
“The Serena Hotel is like being at home. The people are not only professional, they are like family. They give you the feeling that this our home welcoming you to a grand stay with all of the smiles, and comfort.”
“Very friendly staff. Good food. Good Breakfast. I received a beautiful Capucchino with my name on it.... :-)”
“Nice pool area, and we liked the outdoor dining area”
“Good to see they are revamping this hotel - it was looking a bit dated. Best location in Nairobi.”
“- Because of hotel situation got upgrade in suite, flexibility of Hotel Management - constant quality of staff , trying to compensate the current Hotel upgrade -Excellent Business location -Good bar and food”
“everything about the hotel, service, staff and food was excellent. So far one of the best hotels in Kenya”
“Turn down service, friendly staff, very secure. Pool is large to do laps, onsite spa/sauna. Triple planed window”