Midtown Shangri-La, Hangzhou
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Midtown Shangri-La, Hangzhou accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- The maximum number of extra beds in a room is 1.
- Any type of extra bed is upon request and needs to be confirmed by management.
- All children are welcome.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- Free!All children under 12 years stay free of charge for extra beds.
- All further older children or adults are charged CNY 350 per night for extra beds.
- Free!One child under 12 years stays free of charge when using existing beds.
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Pets
- Pets are not allowed.
What guests loved the most
“Rooms lovely and spacious, nice cosmetics in bathroom. Staff helpful”
“Staff was best of any site previously visited - particularly Sunny, Pearla, Xavier and Rachel. This was clearly our best E. Asia hotel staff experience, by far.”
“Very delicious breakfast, very nice staff make me a very happy stay there. The bed is very comfortable.”
“The breakfast is excellent! The hotel is brand new. The staff at the check-in and out are very professional. The restaurants are a good option. Room very clean and spacious. Walking distance to the west lake.”
“Breakfast was very nice and the area around the Kerry Center is also quite good.”
“The Horizon Club Floor Lounge was excellent value - one could pretty much get all meals and drinks there included in the price.”
“Overall experience were great. Especially the 3 great staffs below-menitoned: Gym: Emily Zhu, after my first round running around Xiwu, i asked her how long is one around around the lake, she is not sure. Day later, she and her manager ( Ms Tinia Zhou) came back to share with me that Ms Tania had using her GPS the go around the lake and manage to find out the distance the very first thing when i went to the gym the following day. Another good experience was with Mr Cruise Jiang, the conceign, after running the lake, i would like to have bikes to explore surrounding of the beautiful west lake, but being a foreginer ,we have no access to rent a bicycle. without hesitate, he offer to use his personal Hand phone account for me... The above 3 ladies/gentleman went extra miles to make our trip a wonderful trip, we will definitely share our great experience with anyone who like to stay near the beautiful west lake.”
“Great location - 5 minutes from the lovely lakeside park, but also close to the shops. restaurants and cafes of the CBD and the new Kerry Centre, with its pleasant plaza and multiple restaurant and cafe options. Supremely comfortable rooms. fabulous bathroom in our suite, lovely breakfast and the club lounge is excellent, with beautiful views over the lake.”
“Nice facilities and connection with the shopping mall next door. Very comfortable.”
“Location is good Staff is friendly Lobby is well decorated”