Mercure Charlestown
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Mercure Charlestown accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- 14:00 - 22:00
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Check-out
- 06:30 - 10:00
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Children and extra beds
- One child under 2 years is charged AUD 20 per person per night in a child's cot/crib.
- The maximum number of extra beds/children's cots permitted in a room is 1.
- All children are welcome.
- Free!All children under 1 year stay free of charge when using existing beds.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- One older child or adult is charged AUD 35 per person per night in an extra bed.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
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Groups
- When booking more than 7 rooms, different policies and additional supplements may apply.
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Important Notice
- Please note that there is a 1.3% charge when you pay with a Visa or Mastercard credit card.<br><br>Please note that there is a 3.3% charge when you pay with an American Express credit card.<br><br>Please note that there is a 3.2% charge when you pay with a Diners Club credit card.
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Pets
- Pets are not allowed.
What guests loved the most
“Breakfast was ok, nothing to write home about but adequate.”
“I, my daughter & her friend all agreed the beds were the best we have slept on.. Receptionist had no problems with issuing a new card for us as we had left it in the room, or giving extra towels for the pool.. We got a great deal also with the continental breakfast that we extremely enjoyed.. The girls had fun in the pool ... abit fresh ... but needs some sort of umbrella or shade cloth if sitting out for hours. Thanks for a great stay.. T,B & M - Central Coast”
“Bed was really comfy & wonderful hot water n the shower. Staff were friendly and helpful, would stay again”
“Free WiFi and the staff were great... everything else was extreamly disappointing.”
“Breakfast was delicious! 10/10 ! Had a amazing sleep In comfort of the bed. Loved how the sun shone straight onto the balcony and lit up the room in the morning. Just made it feel very warm and cosey.”
“The staff were friendly. The hotel is clean. Parking is a bonus.”
“Very central to Charlestown and kotara shopping centres. Comfortable bed and pillows”
“my the food was good my partners was small serve at big price an not that good”
“The staff are very helpful, I got locked out of my room at a busy time in the morning and they were very understanding. I had room service this time as the restaurant was full! But as usual the food was great.”
“Breakfast - if you pre ordered you recieved a discount!! The bathroom is a bit qurky with a mirror within the shower!!”