Mandarin Oriental Tokyo
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Paid WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Mandarin Oriental Tokyo accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- Free!One child under 2 years stays free of charge in a child's cot/crib.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- All children are welcome.
- There is no capacity for extra beds in the room.
- One older child or adult is charged JPY 12420 per night in an extra bed.
- Free!One child under 12 years stays free of charge when using existing beds.
- The maximum number of children's cots/cribs in a room is 1.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
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Groups
- When booking more than 5 rooms, different policies and additional supplements may apply.
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Important Notice
- Use of an indoor pool can be arranged, for a fee.<br><br>Smoking rooms can be requested for an extra cost per night, at the time of booking. Requests will not be accepted if made upon check-in. Guests will be fined for smoking in a non-smoking room. Please contact the property directly for more details.<br><br>Please note that guests with a tattoo may not be permitted to use the pool or other facilities where the tattoo might be visible to other guests.<br><br>An accommodation tax per person per night is not included in the rate and is to be paid directly at the property.
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Pets
- Pets are not allowed.
What guests loved the most
“The staff are extremely polite. There has been very slight delay in the check in process (around 5 min) and they were apologetic about it and sent us fruit to our rooms. The Italian restaurant was amazing experience. The in room dining is good and has vegetarian options.”
“Excellent 6 star hotel. Staff esort me to room to introduce the facilities. Front office staff very friendly”
“The staff was very friendly and helpful The hotel showed alot of thoughtfulness to our needs”
“There are many 5* hotels, but there is always something unique and special in Mandarin oriental. I would say the main strength is very warm and human people. Of corse all the facilities and service in the high level. Chinese Restaurant is fantastic. We felt as the very honorable guests. Excellent location.”
“The best hotel in Tokyo. Great view, modern rooms, delicious restaurants.”
“Wow...The staff took that extra step to ensure that I felt at home. Prayer mat & prayer schedule were waiting for me on the desk. The reception were extremely polite, helpful and professional. Erine was especially wonderful. The room was spacious, elegant and the view was gorgeous. In summary there was nothing for me to complain about”
“All the staff are friendly and very helpful especially samito and shikei”
“I have stayed in many hotels around the world and I have to say the service of Mandarin Oriental Tokyo is a cut above the rest. Everything we asked and needed was answered with extraordinary service and I will definitely make this my hotel of choice in Tokyo.”
“They upgraded us to a beautiful suite room. And when they found out it was my birthday, they delivered a cake and birthday card signed by the entire front desk staff. The service was exceptional.”
“Absolutely amazing hotel in every way! Must stay at least once if in Tokyo!”