Hotel Zumrat

Policies

• Cancellation/prepayment
  • Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.

• Cards accepted at this property
  • Hotel Zumrat accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

• Check-in
  • From 14:00 hours

• Check-out
  • Until 12:00 hours

• Children and extra beds
  • Free!All children under 5 years stay free of charge when using existing beds.
  • All children are welcome.
  • There is no capacity for cots in the room.
  • Any type of extra bed is upon request and needs to be confirmed by management.
  • The maximum number of extra beds in a room is 1.
  • Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
  • All older children or adults are charged KZT 5000 per person per night for extra beds.

• Important Notice
  • Guests are requested to inform the property of their expected arrival time. This can be noted in the Special Request box when booking or negotiated directly with the administration of the property., Please note that this property does not provide a visa support.

• Pets
  • Pets are allowed on request. Charges may be applicable.