Hotel Okura Macau
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Hotel Okura Macau accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 11:00 hours
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Children and extra beds
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- All further older children or adults are charged HKD 575 per night for extra beds.
- Free!Up to two children under 12 years stay free of charge when using existing beds.
- All children are welcome.
- The maximum number of extra beds in a room is 1.
- Any type of extra bed is upon request and needs to be confirmed by management.
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Important Notice
- All reservations require a valid credit card to guarantee and settle the payment.<br><br>Please note that the name on the credit card used to guarantee the booking, must be the same as the guests' name. This will be verified upon check-in.<br><br>If you are using someone else's credit card to make this booking, please make sure you bring along a 3rd party payment authorization form at the time of check-in.<br><br>------------------------------<br><br>A security deposit of HKD1000 per night is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.<br><br>Access to Grand Resort Deck is limited to maximum 3 adults (with extra supplement charge) or 2 adults and 2 children per room. Any patrons exceeded maximum occupants per room (without extra supplement charge) needs to purchase the Grand Resort Deck Day Pass.<br><br>Please note that for the breakfast inclusive rate, it only includes breakfast for up to 2 people.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Pets are not allowed.
What guests loved the most
“Staff has excellent service. Swimming pool is great”
“Attentive service, enjoy semi buffet and afternoon tea in hotel restaurants”
“The comfort bed, the big bathtub with tv and the friendliness of the staff”
“The staff are phenomenal. This was our second time at the Okura Macau, and my daughter was greeted with an origami basket containing a dozen origami toys - everything from the classic crane to a "jumping" frog. It was an incredibly special gift, considering the time the staff spent making everything. This time, we also ate at the Japanese restaurant here which was excellent.”
“Everything was perfect. It was clean and beautiful!”
“Perfect location with a free access to the Galaxy aquapark wich is simply amazing!!! The room was extremely clean and comfortable. The staff were very nice and helpful.”
“everything was just perfect :) although our itinerary was too tight.. we still managed to enjoy the facilities of the hotel.. staffs especially Filipinos were very hospitable.. must say... the japan feel of the hotel was satisfying.. everything was electronically up to date :) try OKURA..”
“Everything..!!! Rooms, bathrooms, lobby, restaurants, gym, shops..”
“Excellent -Executive Lounge Team from Team Manager "Fan", staffs Carlo, Yuka and Jhez. We have up grade from Junior suite to Superior suite. Specail staffs Jhez look after my mum very well same like family. Other staffs around very friendly too.”
“The beds are very soft and comfortable. We particularly like the spacious bathroom where there are 2 sink basins, a bath tub, a shower room, and a separate toilet stall. The bathroom is extremely clean and smells lovely. L'occitane toiletries are provided and we are really pleased with the quality.”