Hotel New Grand
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Hotel New Grand accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 11:00 hours
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Children and extra beds
- Free!One child under 1 year stays free of charge in a child's cot/crib.
- All children are welcome.
- Free!One child under 10 years stays free of charge when using existing beds.
- The maximum number of children's cots/cribs in a room is 1.
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Important Notice
- Please note that Le Normandie restaurant has a dress code for dinner. Male guests are required to wear a jacket.<br><br>Guests who wish to use a baby cot need to contact the hotel in advance.<br><br>Guests can indicate smoking preference in the comment section at time of booking. However, please note that while the property will do its best to accommodate your requests, smoking preferences cannot be guaranteed.
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Pets
- Pets are not allowed.
What guests loved the most
“The bed was super comfortable. The bathroom was spacious.”
“Conveniently located to the cruise ship. It was very close to Chinatown.”
“I had booked a bay view twin and was upgraded to a room on the 15th floor. We had a spectacular view of the harbor and skyline.”
“The room w had a lovely view of Yokohama Bay. The size of the bed was very generous for Japan and there was sufficient space for our three and a half year old to sleep in as well and not feel crowded.”
“Bay view is spectacular Very helpful and polite staff”
“A lovely hotel in a great location - we were given a sea view which was just gorgeous and were able to see the ship we were about to board come in.”
“Room very spacious - corner room with great views Close to subway”
“Yamashita park and the clean air ,quiet environment”
“Liked everything about the Hotel - location (just across the road from the park, a short walk to Chinatown & the cruise terminal) The staff were very friendly & efficient. The restaurants were a bit expensive but there were lots of eating places locally. Would stay again if in Yokohama.”
“The service at this hotel is outstanding - Beyond what you woukd normally expect at hotels twice the price. The staff are professional, friendly and show genuine care and concern. Whether it was booking you a table at a nearby restaurant & ensuring that there would be a waitperson available who spoke English as the restaurant only had a Japanese menu or ringing ahead to the nearest pharmacy to make sure that they were open (it was a Sunday) and providing clear iditections to get there, nothing was too much trouble. All employyes speak some English & most very good clear English. It is also convenient, with the cruise ship terminal just down the road, close to rail transport & shops with a great view of the harbor. With the Park just across the road - it was a winner.”