Hotel Jen by Shangri-La, Brisbane

8.7 2039 reviews
Scores
  • Cleanliness
    8.8
  • Comfort
    8.9
  • Location
    9.1
  • Facilities
    8.4
  • Staff
    8.7
  • Value for money
    8.5
  • Free WiFi
    8.7

Hotel map
Food & Drink
Bottle of water
Restaurant (à la carte and buffet)
Wine/champagne(Additional charge)
Breakfast in the room
On-site coffee house
Bar
Kid-friendly buffet
Kid meals(Additional charge)
Good coffee!
Special diet menus (on request)
Reception services
24-hour front desk
Currency exchange
Luggage storage
Internet
Free!WiFi is available in all areas and is free of charge.
Languages spoken
Chinese
English
Cleaning services
Dry cleaning(Additional charge)
Daily maid service
Laundry(Additional charge)
Ironing service(Additional charge)
Pets
Pets are not allowed.
Wellness facilities
Personal trainer
Sauna
Fitness centre
Fitness
Parking
Public parking is possible on site (reservation is not needed) and costs AUD 36 per day.
Secured parking
Transport
Public transport tickets(Additional charge)
Business facilities
Business centre
Fax/photocopying(Additional charge)
Meeting/banquet facilities(Additional charge)
General
Vending machine (drinks)
Vending machine (snacks)
Non-smoking rooms
Facilities for disabled guests
Safety deposit box
Lift
Airport shuttle (additional charge)
Newspapers
Car hire
Gift shop
Designated smoking area
Room service
Air conditioning
Closest landmarks
Brisbane Transit Centre
0 miles
Roma Street Station
0.1 miles
The Tower Mill
0.2 miles
Brisbane Magistrates Court
0.2 miles
Family Law Court
0.2 miles
Roma Street Parklands
0.3 miles
QAGOMA
0.3 miles
Brisbane City Hall
0.3 miles
Museum of Brisbane
0.3 miles
King George Square
0.4 miles
Most popular landmarks
Brisbane Central Station
0.4 miles
Treasury Building - Casino
0.5 miles
Queen Street Mall
0.6 miles
South Brisbane Station
0.6 miles
South Bank Parklands
0.8 miles
City Botanical Gardens
1 miles
Story Bridge
1 miles
Southbank Station
1.1 miles
Gabba Brisbane Cricket Ground
1.7 miles
Brisbane Entertainment Centre
9.1 miles
Restaurants and markets
Coles Supermarket, Myer Centre in the Queen St Mall
0.6 miles
Coles Supermarket at the Barracks
0.6 miles
Closest airports
Brisbane Airport
8.3 miles
Gold Coast Airport
57.1 miles
Sunshine Coast Maroochydore Airport
59.7 miles

Policies

  • Cancellation/prepayment
    • Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
  • Cards accepted at this property
    • Hotel Jen by Shangri-La, Brisbane accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
  • Check-in
    • From 14:00 hours
  • Check-out
    • Until 11:00 hours
  • Children and extra beds
    • There is no capacity for extra beds in the room.
    • All children are welcome.
  • Important Notice
    • Please note that for rates which include breakfast, different policies and additional supplements may apply for extra guests.<br><br>Please note that there is a 1.5% charge when you pay with a credit card.
  • Pets
    • Pets are not allowed.

What guests loved the most

“Location is great. Greyhound pick up for Australia Zoo is just across the road at the bus terminal. Apartment was well equipped and clean. We left a piece of jewellery behind in the room and the staff very kindly called me and arranged to get it to me. Beach towels available to hire. Very close to the beach. Noosa junction is not far, can walk there approx 15mins or approx $7 in a taxi.”

, Australia

“Very clean and comfortable. Close to station and easy access from airport. Short walk to shops.”

, Australia

“Excellent location, easily accessible from airport train and a short walk to city cafes and sites; the room upgrade after a late night arrival was a pleasant, unexpected surprise; staff were obliging, efficient, personable; the hotel's own cafe served a great breakfast. Bravo to Jen for providing free wifi to 'genius' customers! Many hotels don't do this well!”

, Australia

“Excellent value for the money. Helpful staff. Restaurant and drinks reasonably priced. Excellent room and view. Basic breakfast. Allows take outs!!”

, Australia

“Super comfortable bed, good views. Always enjoy my stay!”

, Australia

“I found it very clean and the room had plenty of room to move around. I would recommend anyone to stay there and next time I need accommodation in Brisbane this is where I would book. Staff at the reception desk was very helpful showing me how the lift worked.”

, Australia

“Proximity to Brisbane rail link and town centre.Comfy beds and rooms.Helpful staff.”

, United Kingdom

“Excellent pillows but only had 2, 4 would have been perfect!”

, Australia

“The location of the hotel is great, it is right next to the railway station and coach station for day tours. It only takes a few minutes' walk to the city centre. The hotel room size is reasonable, the room is clean and the bed is comfortable. Hotel staff is very friendly and helpful. The front desk opens 24 hrs.”

, Hong Kong

“Convenient location for being able to catch up with local friends, and seeing attractions and city and transport to airport. View from room and corridor ends and reasonable meal prices.”

, Australia