Hotel Jen Penang by Shangri-La
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Hotel Jen Penang by Shangri-La accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- Free!One child under 6 years stays free of charge when using existing beds.
- There is no capacity for extra beds in the room.
- All children are welcome.
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Important Notice
- Effective June 01, 2014, the Penang City Council will be imposing a tax of MYR 3 per room per night, payable directly to the hotel upon check in.<br><br>A tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.<p>Please inform Hotel Jen Penang by Shangri-La in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.</p>
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Pets
- Pets are not allowed.
What guests loved the most
“The staff were fantastic and the front desk service was outstanding. Really clean facilities, nice pool and super close to everything. No faults”
“Staff were very friendly. Our two-nights stay here was awesome, facilities are worth the money. The hotel seems to be a bit run down on the outside but once you stepped in into the hotel, you'd know that you've made the right choice. Two thumbs up!”
“Very friendly and polite staff at the Club Lounge! Great location for walking to nearby well known coffee shops and hawker food outlets.”
“The location is good. The Grab car drivers had no difficulty in locating the hotel. Size of rooms are good.”
“The friendly staff,facilities and the delicious food. comfortable like go back to home.Enjoy the their room facilities as well. the room complimentary drinks variety ,I am enjoy it”
“The friendly staff,facilities and the delicious food. comfortable like go back to home.Enjoy the their room facilities as well. the room complimentary drinks variety ,I am enjoy it”
“Good location as within walking distance to shopping malls and delicious hawker food. A short drive from famous penang street art along Lebuh Armenian. Easy and complimentary guest parking available. Room and bathroom was clean. Staff was friendly.”
“The staff was friendly and very prompt in their response to my requests. Every time after my request, they did a follow up which is great.”
“Our room was the Executive Suite and we liked the comfort and cleanliness of the room. The toilet is attached with a bidet which we found useful. The bed was exceptionally good and we almost didn't want to leave the room!”
“Love the friendliness of the staff, and the hotel environment and the atmosphere is totally awesome!! Very helpful and also take extra effort to fulfill our request! Will deferentially stay there again!”