“Everything was as described, was clean good staff very good food and brilliant location. We stayed in a suite which is highly recommended to anyone.”
“First room had a tv that did not work so we moved room. Our second room's bathroom had a shower seal that was bright green where it was filled with mould (will upload pictures on Trip Advisor), orange mould around the soap dispenser and shower fixing, stained towels, a hot water tap on the basin that did not work consistently, hairs in the bath and to top it all two adjoining room's doors directly at right angles to our door and with no sound proofing. We had only two hours sleep due to the banging of these doors and clear conversations that could be heard in both rooms. I spoke to the Assistant Manager who agreed to refund our breakfast and car parking charges but to be honest we would have preferred the much more expensive cost of the sub standard room refunded as our weekend away was ruined and we went home to catch on some sleep definitely not feeling well rested. I did e mail their complaints department but as yet no reply”
“We booked here to go Christmas shopping. The park and ride is just across the road so brilliant for getting into town. Norwich Town center has everything to offer for Christmas shopping - The tunnel of lights is spectacular and you must visit Jerrods, it's like a mini Harrods! Also took time out on Sunday to walk along the river Wensum and visit the Cathedral which is beautiful.”
“Pleasant staff, seemed to actually enjoy their job and interacting with guests. 24/7 bar service was great especially with delayed flights and early morning meetings.”
“I guess the best thing I can say is that the hotel is OK, it's clean enough, comfortable enough but hasn't inspired me to stay here again. I'm not sure why there's such a price tag. ”
“I was in a suite Amy Johnson and it was perfect for my needs. quiet and the women who booked me in took lots of time to discover what I needed.”
“If you are arriving in Norwich from outside the UK, this a great place to recover and relax before getting on your way!”
“Staff were lovely, very pretty hotel! Room was lovely also!”
“This hotel was brilliant for a visit to Norwich University and the city. Comfortable and staff were very friendly and helpful. The park and ride into the city is two minute walk from hotel and was very cheap to use. The swimming pool is small but we managed to get in a good swim and the spa a real bonus. Hotel were very accomodating by still cooking food at 10.30pm. Lovely short stay and Norwich is a great city, lots to do and see and lots of vegan food!”
“Clean and tidy hotel, very practical and nicely preseted room, excellent bathroom....it was what is says on the tin ! Staff,helpful and well trained..they adhered to the script.”