Hilton Garden Inn Richmond Innsbrook
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Hilton Garden Inn Richmond Innsbrook accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 11:00 hours
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Children and extra beds
- Free!One older child or adult stays free of charge in an extra bed.
- All children are welcome.
- The maximum number of extra beds/children's cots permitted in a room is 1.
- Free!One child under 2 years stays free of charge in a child's cot/crib.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- Free!All children or adults stay free of charge when using existing beds.
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Groups
- When booking more than 9 rooms, different policies and additional supplements may apply.
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Important Notice
- Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Pets are not allowed.
What guests loved the most
“The food was very good and the staff made me feel right at home.”
“The staff and manager went out of their way to help me out when I had left a few things in the room after we have left. When we come back to visit I will come back to this hotel.”
“The staff was really courteous and helpful. Seden, Stephen, Vernon, Letta, Gabby and Hester. All the others were really nice too, but i didn’t get their names.”
“The bed was so comfortable. Housekeeping made sure I had fresh towels. The front desk staf was so nice. Checking in & out was fast & easy. I really enjoyed my birthday weekend.”
“Staff was very friendly. Check in and check out was a breeze!”
“The staff were very friendly to my boyfriend and I, the girl on the 3-11 shift even remembered us from check in the following day and asked how the concert was that we were in town for.”
“Nice details, e.g., towels folded "origami"-like, room coffee supplies replenished. Front desk staff friendly and efficient. A quiet room! It overlooked trees and an ornamental walkway over water.”
“Because we booked through bookings.com the staff told us we would not get the normal complimentary breakfast. They stated we are getting what we paid for. The beds were horrible and pillows nasty.”
“A/C was definitely awesome The coldest rooms I have ever been in”
“Great Location, close to the highway and close to my needs in the Short Pump area. The room was comfortable, and ample. I didn't partake in any of the amenities due to a quick turnaround back onto the road in the morning.”