Grand Tien Shan Hotel
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Grand Tien Shan Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- The maximum number of extra beds/children's cots permitted in a room is 1.
- Free!All children under 6 years stay free of charge when using existing beds.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- All older children or adults are charged KZT 9000 per person per night for extra beds.
- All children are welcome.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
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Important Notice
- Please note that children younger than 6 years old are not allowed to visit the spa centre. Children of 6-12 years old are allowed only if accompanied by their parents according to the following schedule:<br>-07.00 a.m. – 17.00 p.m. on weekdays<br>- 07.00 a.m. - 15.00 p.m. on Saturdays<br><br>On Sundays children younger than 12 years old are not allowed to visit the spa centre.
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Pets
- Pets are not allowed.
What guests loved the most
“The hotel has a beautiful atmosphere and in a relatively nice area. The rooms are clean and comfortable.”
“- good staff - cozy room - good location - AMAZING SPA - breakfast to the room was only 3,5 usd & very fast, max 15min!”
“Its near to dostyk plaza , and the taxi’s are cheap there as well”
“Check in and check out were done quickly. The room was very spacious and comfortable. The bedding was crisp and clean.”
“Overall everything was excellent! The quality of the staff, the cleanliness, the restaurant food, the wifi speed and especially the Bali Spa which we enjoyed so much that we extended our stay!”
“My husband and I stayed at the hotel for four nights. On the whole everything was good. One of the receptionists, Dinara, was a real asset to the hotel. She was very efficient and very helpful. The hotel spa was good, as well.”
“friendly staff. good location Nice and clean htel. Big room”
“Generally quiet, large rooms. Claasical building, tastefully adapted. Good airport transfer service. Excellent spa.”
“Breakfast was delicius. Hotel room clean. Restaurants, bars, shopping mall all near to the hotel. Personal and service exellent.”
“Good location for discovering the older part of town on foot, lots of cafés and restaurants within walking distance.”