Grand Hyatt Chengdu
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Grand Hyatt Chengdu accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- Free!Up to two children under 12 years stay free of charge when using existing beds.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- All children are welcome.
- All further older children or adults are charged CNY 345 per night for extra beds.
- The maximum number of extra beds in a room is 1.
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Important Notice
- Guests are required to show a valid government-issued ID card or passport upon check-in.<br><br>All hotel guests requiring a parking space are entitled to one 8-hour complimentary parking voucher per room per night.<br><br>All guests are entitled to Sichuan pepper flavoured nougat, panda-shaped glutinous rice cake, rolling donkey and flower-flavoured chocolate.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p><p>Please inform Grand Hyatt Chengdu in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.</p>
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Pets
- Pets are not allowed.
What guests loved the most
“The staff were very efficient and friendly, especially Asst Front Office Manager Ken Chen. The hotel rooms are spacious. The hotel's location is very useful for dining options in the neighbourhood.”
“location， comfortable, good service, very clean and helpful staff.”
“Perfect location and the rooms were fantastic - one of the best hotels I have ever stayed in”
“Location - very convenient location in the city center. Walking distant to shopping center, restaurants & the well-known Sizchuan opera (facing-changing show) which any tourist should not miss it. Only 35 mins to the International airport. Hotel staff - very friendly, professional and helpful with excellent servicing heart. My Mom and I are well impressed by their service. Room - very comfortable duvet and pillow Foods & Beverage - high standard with many variety for the buffet breakfast. Also don't miss their hotpot restaurant on the 8/F. My first choice on my next visit. Highly recommended!”
“All the staff were very friendly and did their best to make our stay comfortable and enjoyable. The hotels in a great location, rooms are new and clean”
“Chambre très belle et agréable. Literie d'excellente qualité. Le petit déjeuner était parfait.”
“入住后淋浴间设施有问题，经理答应给换了一间行政房。但感觉没什么区别，而且景色更差只是楼层高了些。服务态度到是很好，除了前台办理入出的时候除外。地点超级方便。”
“毕竟是出自季裕棠之手，室内设计无可挑剔。虽然房间的颜色选择较为老气，但出众的房间布局、细节处理、材料选择、科技设施都让房间充满了活力”
“服務態度非常的棒。服務人員會把你的事當自己的事。認真的態度是我目前為止住過服務最棒的飯 店。物超所值。極為推薦”
“酒店的位置超赞，服务态度也是超赞，虽然在入住时有些小瑕疵，但是积极解决问题的态度是非常不错的。在父母入住的几天里，感受到了更多的关照，这是非常不错的。再次表示感谢。”