Genting Hotel at Resorts World Birmingham
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Cleanliness
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Comfort
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Facilities
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Staff
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Value for money
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Free WiFi
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Location
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Genting Hotel at Resorts World Birmingham accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 11:00 hours
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Children and extra beds
- All children under 12 years are charged GBP 15 per night for extra beds.
- All children are welcome.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- The maximum number of extra beds in a room is 1.
- Any type of extra bed is upon request and needs to be confirmed by management.
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Important Notice
- Please note that Spa Access is not included for guests on Friday’s, Saturday’s, Sunday’s and Monday’s. Guests that book a Superior room can access the Spa on Tuesday’s, Wednesday’s and Thursday’s. Please note that Spa Access is subject to availability and cannot be guaranteed.<br><br>Due to limited parking, guests are advised to pre-book their car parking space at the hotel's underground car park.<br><br>Additional car parking is available in the Resorts World Birmingham, S2 or E5 car parks. Guests should validate their ticket at reception, which will reduce the cost to GBP 10 for each overnight stay, and then pay at the car park machines provided throughout the resort.<br><br>The hotel’s bedrooms can accommodate a maximum of 2 adults and 1 child on an extra bed. For all children above 12 but below 18 years of age travelling with parents, the hotel can offer an interconnecting room that is charged at the full rate.<br><br>The Genting hotel has a strict non-smoking, non-vaping policy and penalty charges may be applied.<br><br>The hotel can provide special requests, including providing extras such as cakes, chocolates, balloons and flowers during a guest's stay. The hotel team will always endeavour to deliver and accommodate, however please allow as much notice as possible for items that need to be ordered, baked or delivered. Charges are applicable and are available on request. Please submit requests in the Special Requests box.<br><br>Spa Terms and Conditions:<br><br>‘The Santai Spa, also housed within Resorts World Birmingham, is offering guests from the Genting hotel that have booked a superior room the pleasure of complimentary use of the gym and spa pool whilst checked in at the hotel on Tuesdays, Wednesdays and Thursdays. Guests that have booked a standard room will not be able to access the spa. Access to the spa is subject to availability as hotel guests may be limited at peak times of 10:00 to 18:30 and a maximum length of stay may be enforced. Spa access is not available on Fridays, Saturdays, Sundays and Mondays.<br><br>The Santai Spa promotes an environment of relaxation and tranquility. Please respect all spa guests' right to privacy and serenity. In light of this, the spa is a mobile phone, pager, camera and smoke free zone.<br><br>The spa is strictly for guests over 18 years of age only and children are not permitted anywhere in the spa due to health and safety reasons.<br><br>The Genting will do its upmost to keep the spa open during hours as published, but it may be necessary for us to close all or elements for reasons such as cleaning, repairs or circumstances beyond our control. The property accepts no liability for any disruption that may be caused to guests for these reasons. The hotel reserves the right to use its discretion to refuse admissions or alter opening hours.
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Pets
- Pets are not allowed.
What guests loved the most
“Excellent venue for the NEC and airport. Room was big size and very nicely decorated - like a home away from home.”
“The location for the Genting Arena was superb, very efficient check in/out service at Reception. The Hotel was very impressive and we would definitely book again.”
“All the staff were helpful and friendly, the room was lovely, clean and well equipped and looked out over the lake. We loved the espresso coffee machine. The facilities..the bars and restaurants, gave us an amazing selection to choose from on our 2 night stay”
“I loved everything about my stay....and the location & grounds are beautiful”
“Fantastic hotel great service breakfast was fantastic , staff really helpful Great facilities . I left my iPad in the room only realising when I got home , thank you to Tracy in housekeeping for finding , Clare the receptionist for her professional way she handled my call and the staff when I went to collect it fab service”
“Staff were helpful and welcoming. The room was excellent and the hotel’s close proximity to the Genting Arena is a bonus.”
“Nice comfortable room very clean, staff at reception extremely pleasant and helpful. ideal location for Concerts at the Genting arena good choice of eateries in the resort. handy for the station if you fancy a trip into Brum”
“Very close to Genting Arena if you are attending an event. Bed very comfy and room very clean.”
“The service we received from reception was excellent.lovely Decor in reception, friendly staff.”
“The room was lovely. Large bed. Lots of room. Good spacious bathroom. Good products in the bathroom. Good selection of drinks in the room. Plus fridge and safe. If eating before an event book early allow time for them being busy.”