Four Seasons Hotel Hangzhou at West Lake
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Four Seasons Hotel Hangzhou at West Lake accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- The maximum number of extra beds in a room is 1.
- Free!All children under 16 years stay free of charge for extra beds.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- All further older children or adults are charged CNY 292 per night for extra beds.
- All children are welcome.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
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Groups
- When booking more than 8 rooms, different policies and additional supplements may apply.
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Important Notice
- The property offers free basic internet access (3 devices at most) in guest rooms. Guest can also choose a selection of paid premium internet connection when they operate multiple devices or large files including movies or video programming.<br><br>Value added tax (VAT) will be implemented in China as of 1 May 2016, and the room charge and charges for other hotel services will be subject to VAT if VAT is in effect at the time such charges are charged.<p>Please inform Four Seasons Hotel Hangzhou at West Lake in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.</p>
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Pets
- Pets are not allowed.
What guests loved the most
“Everything is perfect except the price : ) Night view of the hotel itself is so very beautiful. The hotel also has a private pier / walk way so you can access the west lake from a location that is rarely visited by tourists. Obviously Four Seasons also has the best Chinese (Hangzhou cuisine) restaurant in the entire city - quite pricey by China standard, but not aggressive at all if compared with Michelin 2 / 3 star restaurants”
“Absolutely amazing stay here! All the staff are so kind and willing to help with anything you need! The on site dining is amazing, you have everything you need at this slice of paradise. We cannot wait to return :) ”
“Location was superior at the West lake banks. Very quiet area some 30 min to thecity. Very good restaurant and breakfast”
“Water battle was so cool during hot summer days. Fun explore activities for bigger kids. Great for family. Jin Sha restaurant is GREAT!!”
“Large room, comfortable bed, beautiful bathroom, private garden, view on to trees, peaceful, very good food, excellent care from staff, notably from the 'concierge' team, who helped me to organise outings and visits and made me feel almost like a friend, rather than a customer. Fabulous early morning boat trip organised for me on the nearby West Lake.”
“Consistency of the top notch hospitality across the brand and the nice bed guarantee a great sleep. I felt fully recharged even after a 4-hour-sleep.”
“Service: perfect. Concierge very efficient and empathic. Excellent chinese restaurant. Breakfast: my daughter asked for something there was not on the menu; they managed to prepare it for her. Spa and swimming pool: fantastic.”
“Appreciated the hotel's prompt respnse to my enquiry emails. The deluxe room was spacious and grand. The bed was comfortable and there were different kinds of pillows to choose from. A great experience indeed.”
“I like almost everything. The sofa is too small though.”
“A memorable stay - the Four Seasons personal touch and the quality of service are impressive. My husband and I are celebrating a special occasion and we chose to stay at the Four Seasons Hangzhou and Hong Kong. Both properties are beautiful with excellent locations. The staff really go out of their ways to delight with very personalised service, including surprising us with champagne accompanied by handwritten notes in our room. We will definitely be back.”