“First room i was put in had another persons hairs on the bed linen and shower tiles, brown smears on the shower tiles, dirty toilet, carpet not hoovered and gritty pieces and toenails on the floor bedside the bed. Had to push staff for another room. Used towels that were put in the bath were folded back up/dirty cups not washed, toilet not cleaned. Reported this to reception every day but nothing done, only way i got clean towels was to take my used towels to reception. Manager was suposed to get back to me but did’nt and when I sent an e-mail marked as private and confidential for the owner on the hotel customer services e-mail address, the manager opened it, not passing it onto the owner and started sending me agressively worded e-mails outwith her working hours - booked to stay to for 6 days and on leaving I’ve still not had an apology. Do not stay at this hotel. I would never recommened it despite the closeness to the city centre.”
“Great value for money. My room overlooked a small courtyard with a nice water feature, comfortable bar area.”
“Not much but for £37 per night what do you expect..”
“Staff welcoming and friendly. Excellent value and rooms more than adequate”
“This is a lovely hotel, I have stayed on 2 separate occasions in 2 different rooms one slightly more expensive than the other and they where both very comfortable and had everything I needed”
“Parking was perfect and staff were lovely and helpful”
“Liked the staff and, that the tea and coffee facilities had more than two sachets of each. Single room was ideal for my purposes as I was out most of the days. Nice dining room. Helpful staff, liked I could leave stuff and check in later, when I arrived early”
“Lovely friendly staff and the hotel was spotlessly clean. Will definitely return.”
“Room great and clean also nice and quiet. Lovely staff,and great breakfast.”
“Although the level of comfort was adequate there is nothing that I particularly liked about this hotel”