Crowne Plaza Chester
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Cleanliness
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Comfort
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Facilities
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Staff
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Value for money
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Free WiFi
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Location
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Crowne Plaza Chester accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- There is no capacity for extra beds in the room.
- All children are welcome.
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Groups
- When booking more than 9 rooms, different policies and additional supplements may apply.
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Important Notice
- Pre-payable rates cannot be cancelled, transferred or refunded in any event, including on race nights.<br><br>Please note that all Special Requests, including bed preference are subject to availability.<br><br>Children aged from 13 to 18 years are accommodated for free but are charged for meals as taken when sharing the same room as parents.<br><br>Please note there are no restrictions on children's hours in the leisure club and children must be accompanied by an adult.<br><br>Please note that lunch is not available on Saturdays and Sundays.<br><br>When booking 9 rooms or more, different policies and additional supplements will apply.<br><br>Please note, a valid credit card will be required to be shown upon check-in even on pre-paid rates.<br><br>Please note that there is limited, on-site parking which has an extra cost. This works on a first come first served basis, and cannot be reserved. There are also other public car parks nearby.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Pets are not allowed.
What guests loved the most
“The staff were very helpful and welcoming.”
“Excellent reception,allowed us to check in early,very helpful with parking our large car too”
“Greeted with an upgrade to the quiet floor, free drinks and a box of chocolates! Very comfortable bed and everything we needed in the room. Masses of choice at breakfast.”
“Location was very good. Everything within walking distance. Parking was good, next to the hotel, but I imagine that it could be not as good when the hotel is busy. Staff were all very pleasant and helpful.”
“Cleanliness was not good enough. Breakfast tables although cleared had bit been cleaned. Staff seemed surly and disinterested. Breakfast was poor. No one explained the system or asked if I wanted tea or coffee etc. Wondered of training was an issue? Did not feel welcome. The twin bedded room only had single beds which meant the fitted bedside table unit between the beds was not within easy reach of the bed. Room was too dark with one of the lamps not working. One of the mugs had lipstick on it. How are these mugs cleaned? What cloths are used to clean them?”
“Very good clean breakfast, lots of choice if you didn’t want a full english!”
“The location was great and the staff all pleasant and happy, and nothing was too much trouble for them. Lots of nice little extras in the room such as water, sleep products, dressing gown etc...”
“room was lovely, even got upgraded as it was hubbys birthday which was very nice of the staff. The bar staff were fabulous (Stephen & Kirsty 😁) would definitely recommend the hotel, great location x”
“Bed and pillows were comfy, and liked the pillow spray. Breakfast was lovely.”
“Great location Staff were brilliant Parking convenient and cheap Nice bar Great breakfast!”