“The location off the place it's amazing,very quiet and relaxing from the room you can listen the river.”
“Michelle on the front desk was fantastic. She showed us how to find Zip World Velocity as we didn't realise they were so spread out. Michelle was kind, had a great sense of humour and even sorted it so that all 4 of us could get a take away breakfast. This service was above and beyond. We all think Michelle should receive a free ride on Velocity paid for by the hotel (or Zip World). Thank you Michelle and thanks to the hotel for welcoming my friend's dog (and sending a lost item in the post) :-)”
“Room size was great, the food was excellent and the staff pleasant/ helpful”
“Beautiful location, room excellent. Staff really great. Food excellent”
“Lovely hotel! Setting was just wonderful, paid extra for riverside view with balcony. Large room with huge comfy bed. Everything spotless. Breakfast very filling. 10 min walk into village. Staff were lovely and friendly, we were worried we would be later then check in and she couldn’t have been more helpful. Shall definitely return!”
“The receptionist was brilliant, extremely welcoming, kind and humorous; we were very well looked after.”
“Staff were really friendly and welcoming, letting us park there in the morning before we checked in. We went for one of the superking rooms, which was really spacious, with a lovely balcony overlooking the river. The bathroom was great with a bath and separate shower. Breakfast was good. The location was excellent with a great view but only a few minutes walk into Betws.”
“Everything awesome location, awesome hotel, awesome staff ....couldn't of asked for a better getaway 11/10 highly recommended”
“Quiet midweek wet November day for stay. Very friendly staff. Enjoyed the evening meal in restaurant and breakfast good too. Lovely location overlooking river...”
“Marvellous setting. Ambience of an Elegant Edwardian country home. Loved the link with composer Elgar who visited. Easy access to open fields to walk our dog and towels provided for afterwards. A comfortable relaxing stay.”