“Staff members are extremely friendly. We enjoyed their services. We want to mention customer-service members Xavier and Crystal expecially for their exemplary services.”
“Staff was very helpfull even if sometimes it was not so easy to understand each Others because of languages.”
“All staff we encountered were very warm and helpful even the room service operator was very pleasant to talk to as well. The special request i asked about anniversary celebration was nicely given to us. Thank you Chateau de Chine, Hualien. It was a wonderful stay with you. And they also have free shuttle service to and from the hotel which adds convenience to its guests.”
“Kind front desk and concierge people. Indoor space for kids very confortable, new and clean. Nice pool.”
“Lovely spacious room, complimentary snack, fantastic breakfast and dinner buffet”
“The bed is great and the staff is wonderful and friendly”
“English speaking, very helpful staff! Big children's indoor playground. Comfortable, clean rooms. Great breakfast. Also some Western dishes witch was great because we were traveling with two small children.”
“Service is good, they offer free shuttle bus from the train station. Also work with a rental car company (not a chain company, small but friendly. Can't speak English) the hotel offer crib and bathtub for baby.”
“Excellent breakfast buffet with a selection of Chinese, Japanese and a few Western dishes. Fairly large room. Tasty local pastries as complimentary welcome in the room.”
“Loved this hotel. The kids loved the play room and we enjoyed the buffet breakfast and even had the buffet dinner there. They had a lot of kids centric activities at the hotel lobby too.”