Candlewood Suites Richmond West End Short Pump
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Candlewood Suites Richmond West End Short Pump accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- Free!One child under 19 years stays free of charge when using existing beds.
- All children are welcome.
- There is no capacity for extra beds in the room.
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Groups
- When booking more than 9 rooms, different policies and additional supplements may apply.
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Important Notice
- The property will be going through renovation works from 2017-08-14 until 2017-10-14. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Pets are allowed on request. Charges may be applicable.
What guests loved the most
“Parking. Proximity of where I needed to be for visit”
“Easy access to Short Pump Town Center, and convenient and efficient for several-day staying with kitchen.”
“The staff was excellent and went out of their way to make our stay a good one. We had a maintenance issue with our room, and the staff made things right at their own initiative. Very customer oriented and caring. The accommodations were a good value for the money and about what we would expect. Kudos to the night and day staffs! Thank you.”
“Overall cleanliness and customer service that's been consistent since we stayed there two years ago.”
“We liked the convince of the location and the good restaurants that are very close by. The staff was very helpful with all the questions that we had or were we could find certain items or places to visit.”
“The room was VERY clean and especially quiet, as it was everywhere I went. I found the staff to be exceptionally helpful and cheerful as were all the guests I encountered. WILL stay again for sure”
“I liked everything. When we first got there, there was Ms. Jane at the front desk, so warm and friendly and very helpful. That was nice after being on the road for 5 hours. Everyone working the front desk were friendly and helpful and always had a smile. The custodial crew was nice and friendly and helpful as well. Everyone was quite pleasant. I would stay there again on my next trip to Virginia. Love this Hotel. They even have board games and movies that you can borrow. I don't think I recall any hotel doing that. That was nice. I liked that fact that I could wash and dry my clothes before going home. That was a great change.”
“Comfortable bed, the A/C was efficient at cooling the room off. The day mgr Christina was very helpful and welcoming and signed me up for the hotel points awards.”
“The staff were always helpful, friendly and always approachable. By the time we left, we were on first name basis with every member of staff. Our room was very spacious and really did have everything we needed to make our 7 nights stay very comfortable! When they were issues, they were resolved very quickly. We were given discount coupons for local eateries!”
“Front desk clerk Jane was truly a wonderful woman. Very kind and helpful and friendly. The room and bathroom was very very clean. Kudos to the cleaning staff.”