Belmond Grand Hotel Europe

Scores
  • Cleanliness
    9.4
  • Comfort
    9.3
  • Location
    9.7
  • Facilities
    9.1
  • Staff
    9.3
  • Value for money
    8.4
  • Free WiFi
    9

Hotel map
Food & Drink
Kid meals(Additional charge)
Breakfast in the room
Bottle of water
Special diet menus (on request)
Bar
Great coffee!
Restaurant
On-site coffee house
Entertainment and family services
Babysitting/child services(Additional charge)
Children television networks
Books, DVDs, music for children
Reception services
Concierge service
Private check-in/check-out
Lockers
Express check-in/check-out
Luggage storage
ATM/cash machine on site
24-hour front desk
Tour desk
Ticket service
Internet
Free!WiFi is available in all areas and is free of charge.
Services & Extras
Tickets to attractions or shows(Additional charge)
Languages spoken
Japanese
Italian
French
Belarusian
Chinese
English
German
Dutch
Russian
Spanish
Cleaning services
Daily maid service
Shoeshine
Laundry(Additional charge)
Ironing service(Additional charge)
Dry cleaning(Additional charge)
Accessibility
Lower bathroom sink
Wheelchair accessible
Pets
Pets are allowed on request. Charges may be applicable.
Pool and wellness
Spa Facilities
Plunge pool
Sauna
Pedicure
Make up services
Light therapy
Massage chair
Neck massage
Manicure
Massage
Back massage
Beauty Services
Facial treatments
Swimming pool
Body Treatments
Body wrap
Couples massage
Body scrub
Spa lounge/relaxation area
Foot massage
Full body massage
Hand massage
Head massage
Fitness/spa locker rooms
Foot bath
Fitness centre
Hair styling
Hair colouring
Hair treatments
Hair cut
Fitness
Yoga classes
Waxing services
Spa and wellness centre
Parking
Free!Free public parking is possible at a location nearby (reservation is not possible).
Business facilities
Fax/photocopying(Additional charge)
Meeting/banquet facilities(Additional charge)
Business centre
General
Heating
Gift shop
Non-smoking throughout
Family rooms
Non-smoking rooms
Airport shuttle
Allergy-free room
Barber/beauty shop
Safety deposit box
Lift
Soundproof rooms
Facilities for disabled guests
Newspapers(Additional charge)
Room service
Air conditioning
Shops (on site)
Packed lunches
Activities
Water parkOff-site(Additional charge)
Evening entertainment
Cycling
Entertainment staff
Skiing
Bikes available (free)
Bicycle rental (additional charge)

Policies

  • Billing/invoices
    • Official invoices (for tax/billing purposes) are available at this property for business travellers.
  • Cancellation/prepayment
    • Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
  • Cards accepted at this property
    • Belmond Grand Hotel Europe accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
  • Check-in
    • From 14:00 hours
  • Check-out
    • Until 12:00 hours
  • Children and extra beds
    • All older children or adults are charged RUB 2950 per person per night for extra beds.
    • The maximum number of extra beds/children's cots permitted in a room is 1.
    • Free!All children under 12 years stay free of charge when using existing beds.
    • All children are welcome.
    • Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
    • Free!All children under 2 years stay free of charge for children's cots/cribs.
    • Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
  • Important Notice
    • Please be informed that all add-ons booked together with your accommodation must be paid in the hotel.<br><br>Please note that registration for foreign citizens can be provided at 295 RUB per person.<br><br>Please note that visa support is available to foreign guests. Please contact the property directly for further information.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p><p>Please inform Belmond Grand Hotel Europe in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.</p>
  • Pets
    • Pets are allowed on request. Charges may be applicable.

What guests loved the most

“great character and atmosphere not yet another international 5 stars”

, United Kingdom

“Genuine Grand Style Hotel. Excellent city centre location, with the superb Russian Museum just a short walk across Mikhaylovsky Square. The most sophisticated Caviar Bar I'v ever seen or ate at. Lovely glass covered courtyard with exquisite deserts counter.”

, United Kingdom

“Great staff. Very good breakfast. Perfect location of the hotel on the main street of Nesky Prospekt and facing the metro station.”

, Lebanon

“Excellent Hotel. Superb breakfast. AAA Beds, best pillows ever...”

, Switzerland

“Bathroom facilities,room interior and quality of amnenities.”

, Thailand

“Great hotel, with excellent service and beautiful rooms and common areas. Bar was nice for a vodka cocktail. Location just unbeatable.”

, United Kingdom

“Excellent staff, facilities, comfort, atmosphere. The historic floor with butler service is a world-best. Everything so photogenic”

, United Kingdom

“The place is fantastic, and the staff to match, a very enjoyable stay”

, Russia

“A beautiful elegant traditional style hotel. Smiling, helpful staff who made us feel very welcome .. Excellent standards of service. Fabulous New Year's Eve dinner and Brunch first day 2017.”

, France

“Quiet, comfy, great breakfast, very nice staff and great location too.”

, France