Bal Harbour Quarzo Hotel
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Bal Harbour Quarzo Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- 15:00 - 20:00
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Check-out
- Until 11:00 hours
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Children and extra beds
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- All children are welcome.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- All children under 16 years are charged USD 30 per night for extra beds.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- The maximum number of extra beds in a room is 1.
- All further older children or adults are charged USD 30 per night for extra beds.
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Important Notice
- Guests planning to arrive before 9:00 or after 20:00 are kindly asked to contact the property in advance of their arrival.<br><br>Please note daily housekeeping is available for guests staying 5 nights or more. Guests staying less than 5 nights may receive 1 complimentary housekeeping service.<br><br>Please note only 1 parking spot per reservation is permitted. When booking more than 7 units, different policies may apply. Please contact the property for details.<br><br>When booking more than 7 units, different policies may apply.<br><br>Smoking in the apartment will result in additional charges.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Pets are not allowed.
What guests loved the most
“Staff were horrendous nobody speaks English. We arrived at 11pm at night and only security where present and would not give us our room key as he didn't want to ring the manager up as he felt that wasn't fair on her as she was sleeping. So after standing at reception for 3 hours arguing we eventually were given a key to a room a great start to our honeymoon. Even though the hotel knew we were arriving late and we had all our paperwork printed out. We had no apologies or anything to say sorry for mix up or what ever they wanted to call it.”
“studio was big enough for 5 people, we feel like in home we have everything we need to be conffortable.”
“Bed was very nice the furniture was different I enjoyed my room the view of the harbor”
“Nothing. They believe they have a boutique hotel. they look like, but is just a simple hotel, with a very bad service. Always you need something, They want to charge extra for everything. I feel cheated. One of my daughters had to sleep on a sofa for the entire stay. They sell a department where supposedly fit comfortably 6 people, but only fit 4. It has a King bed and 2 smaller beds. I pay for 4 adults + 1 child of 17 years. However I wanted to charge for the extra bed, which I did not accept. I told them that I would complain to you. They did not care at all. I sent 2 mails to the Manager. No one answered me at all. The service is appalling. The staff leaves a lot to be desired. I really want that you. I would really like to get my money back. It had never been so bad in a hotel. It was a total dislike.”
“Accommodation was absolutely lovely, the best we stayed in on our three week trip, a lovely two bed two bath suite. The views from the back were superb and a five minute walk to an amazing beach and the resort cabanas with complimentary towels. All the staff we dealt with were extremely helpful from reception particularly one receptionist who loaned me her personal mobile phone when we had a hire car issue to save me on my overseas mobile phone costs, and another member of staff who helped with translation when the car recovery man came who only spoke Spanish, the guy in charge of the cabanas on the beach and the housekeeping at all times.”
“The Staff is very helpful, in spite of some of them does not speak english very well.”
“Very Large room. Jr suite with balcony. Extremely clean with modern lighting throughout. Lots of closet space. Two flat screen tvs. Immaculate hotel. Good location for Haulover beach access and Bal Harbour area restaurants.”
“The moment we left. This hotel is crap, overprized, loud and has poor service.”
“Hotel was clean and had a decent pool. Rooms were nice.”
“Location is their trump card. Not the first time, hope not the last.”