Pestana São Paulo

Policies

• Cancellation/prepayment
  • Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.

• Cards accepted at this property
  • Pestana São Paulo accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

• Check-in
  • From 14:00 hours

• Check-out
  • Until 12:00 hours

• Children and extra beds
  • Any type of extra bed is upon request and needs to be confirmed by management.
  • The maximum number of extra beds/children's cots permitted in a room is 1.
  • Free!One child under 12 years stays free of charge when using existing beds.
  • All further older children or adults are charged 25 % of the room stay per night per person for extra beds.
  • All children under 12 years are charged 25 % of the room stay per night per person for extra beds.
  • All children are welcome.
  • Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

• Groups
  • When booking more than 9 rooms, different policies and additional supplements may apply.

• Important Notice
  • In accordance with Brazilian legislation (art 250 ECA) children under 18 years old are prohibited from reserving or occupying hotel rooms without parental consent or presence.<br><br>At check in, children without parental presence must present an authorization signed by both parents and original identification documents. In the case children are accompanied by parents, original identification documents are required.<br><br>Please note that for non-refundable rates, it is mandatory that the credit card charged during the reservation is shown upon check-in. In case it&apos;s not possible, the total amount of the reservation will be charged again on a new credit card or alternative form of payment. In this case, the amount charged previously in the credit card provided during the reservation will be reimbursed.<br><br>Third-party credit cards are only accepted if guests contact the hotel previously requesting for a pre-authorization.<br><br>Room service time is from 11:00 to 22:00.<br><br>Breakfast times are as follows:<br>Monday through Friday: 06:30-10:00<br>Saturday, Sunday, and Holidays: 06:30-10:30<br><br>Lobby bar time is from 15:00-22:00

• Pets
  • Pets are not allowed.