The Ritz-Carlton, Shenzhen

9.1 178 reviews
  • Cleanliness
  • Comfort
  • Location
  • Facilities
  • Staff
  • Value for money
  • Free WiFi

Hotel map
Food & Drink
Special diet menus (on request)
Breakfast in the room
Reception services
Concierge service
Luggage storage
Express check-in/check-out(Additional charge)
Ticket service
Currency exchange
ATM/cash machine on site
24-hour front desk
Private check-in/check-out
Free!WiFi is available in public areas and is free of charge.
Free!Wired internet is available in the hotel rooms and is free of charge.
Languages spoken
Cleaning services
Ironing service
Dry cleaning
Pets are not allowed.
Pool and wellness
Sauna(Additional charge)
Massage(Additional charge)
Swimming pool
Spa and wellness centre(Additional charge)
Outdoor pool (seasonal)
Fitness centre
Hot tub/jacuzzi
Sun terrace
Free!Free private parking is possible on site (reservation is not needed).
Business facilities
Meeting/banquet facilities(Additional charge)
Fax/photocopying(Additional charge)
Business centre(Additional charge)
Gift shop
Barber/beauty shop
Safety deposit box
Bridal suite
Car hire
VIP room facilities
Shops (on site)
Packed lunches
Room service
Air conditioning
Soundproof rooms
Family rooms
Facilities for disabled guests
Non-smoking rooms
Non-smoking throughout
Closest landmarks
Ping An Insurance Headquarters
0.1 miles
Convention & Exhibition Center Station
0.2 miles
Shenzhen Yijing Central Walk
0.3 miles
Gangxia Station
0.4 miles
Shopping Park Station
0.5 miles
Futian Railway Station
0.5 miles
Civic Center Station
0.6 miles
Shenzhen Civic Centre
0.7 miles
0.8 miles
Shenzhen City Hall
1 miles
Most popular landmarks
Shenzhen Stadium
2.6 miles
Shenzhen Railway Station Luohu
3.5 miles
He Xiangning Art Museum
5.2 miles
Happy Valley Theme Park Shenzhen
5.4 miles
Shenzhen North Railway Station
5.8 miles
Shekou Sea World
9.9 miles
Che Kung Temple
13.5 miles
Overseas Chinese Town East
16.1 miles
Ladies Market
16.2 miles
MTR Mong Kok Station
16.2 miles
Restaurants and markets
Family Mart
0.1 miles
Closest airports
Hong Kong International Airport
17.1 miles
Shenzhen Bao'an International Airport
17.6 miles
Macau Airport
40.5 miles


  • Cancellation/prepayment
    • Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
  • Cards accepted at this property
    • GreatwallPeonyDragonThe Ritz-Carlton, Shenzhen accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
  • Check-in
    • From 14:00 hours
  • Check-out
    • Until 12:00 hours
  • Children and extra beds
    • Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    • Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
    • The maximum number of extra beds/children's cots permitted in a room is 1.
    • One further older child or adult is charged CNY 296 per person per night in an extra bed.
    • Free!One further child under 12 years stays free of charge when using existing beds.
    • Free!One further child under 2 years stays free of charge in a child's cot/crib.
    • All children are welcome.
  • Groups
    • When booking more than 9 rooms, different policies and additional supplements may apply.
  • Important Notice
    • Guests are required to show a valid government-issued ID card or passport upon check-in.
  • Pets
    • Pets are not allowed.

What guests loved the most

“I travel a lot in Southeast Asia, so I can compare it ... This hotel is really top quality, fully comparable with 5 star hotels in Europe. In China, definitely the best I was. Breakfast is an example of cookery, with one word - Exellent!!”

, Czech Republic

“very nice and helpful staff, especially Sun and Jack at the executive lounge”

, Hong Kong

“Amazing hotel and very attentive staff. Room was beautiful, clean, stunning view. We loved every single minute spent there”

, Russia

“Amazing hotel. Really clean and modern. The staff are the greatest, nothing is any trouble to them. The gym and pool were amazing, along with the breakfast. Great variety. Would definitely recommend this hotel.”

, Australia

“Perfectly equipped and well-maintained property with helpful staff. The exec floor lounge is a good environment for business meetings. Location is perfect for the convention center and minutes fro Lok Ma Chau MTR station.”


“Comfortable room. Staff very welcoming. Good restaurants inside.”

, Hong Kong

“The staffs was very impresive. Its our first time visit at Ritz Carlton Shenzhen and they treat us like family.”

, Indonesia

“The staff were truly worldclass - a credit to their organisation. Pool is wonderful, food is wonderful, the room was superb.”

, United Kingdom

“the staff in general is too much helpful , the club lounge is good all the day and not had many people, always we could get a table with good view.”

, Argentina

“The staff we extremely helpful and everyone made us feel very welcome. Everyone was just lovely and we had an amazing weekend. The pool was great and the spa was divine. We will be back!”

, Hong Kong