Sheraton Norfolk Waterside Hotel
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Available Deals
As Norfolk's only waterfront hotel, this property offers guests comfort with a great location just steps away from Waterside Marketplace and its specialty shops, restaurants and entertainment.The Sheraton Waterside features fresh guestrooms boasting soft blankets, cosy duvets and crisp sheets. Enjoy a restful end to your day in the Sheraton Sweet Sleeper bed.Feel re-energised after a workout in the complimentary fitness centre or browse the unique regional gifts at the gift and sundry shop. Sheraton Norfolk also offers a knowledgeable concierge service. When you stay at Sheraton Norfolk Waterside Hotel in Norfolk, you'll be in the business district and minutes from Waterside Festival Marketplace and Douglas MacArthur Memorial. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Norfolk? This hotel has 35005 square feet (3252 square meters) of space consisting of a conference center and meeting rooms. Guests may use a train station pick-up service for a surcharge, and self parking (subject to charges) is available onsite.
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Sheraton Norfolk Waterside Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 16:00 hours
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Check-out
- Until 11:00 hours
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Children and extra beds
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- All children are welcome.
- Free!Up to three children under 17 years stay free of charge when using existing beds.
- All further older children or adults are charged USD 15 per night when using existing beds.
- There is no capacity for extra beds in the room.
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Groups
- When booking more than 9 rooms, different policies and additional supplements may apply.
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Important Notice
- Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Free!Pets are allowed. No extra charges.
What guests loved the most
“Friendly staff, perfect view over harbor and excellent location at the promenade”
“I like the use of the club room on the top floor. Being that it has 24 hour access, it was perfect when I needed a quick soda or cup of coffee. The valet guys were also great!”
“Bed and bedding were extremely comfortable. Food was amazing.”
“Close to many day and night I'm activities. Excellent shuttle service. Very pleasant and accommodating staff. Great views from rooms and dining area.”
“The room was clean. I was not satisfied with the room so the front desk allowed us to change to a different room.”
“Continental buffet breakfast had a nice selection, and was all fresh. Lunch was excellent. Room was super-comfortable. WiFi was very week signal and slow in our room on 7th floor. Did not try it elsewhere.”
“Location was perfect, near everything. Customer service was excellent.”
“The area is very nice, nice restaurants, the market next to the hotel is awesome.”
“The staff is to be commended, with all the work with the renovation going on, they were very helpful. Valet parking crew was great,always ready to help with luggage and answering any questions. Resturant was small but the quality and service was excellent. All in all it was a nice stay. Will go back to see how the renovation went.”
“Servers in the makeshift restaurant were friendly and helpful.”