Lake Saroma Tsuruga Resort
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Cleanliness
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Comfort
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Location
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Facilities
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Staff
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Value for money
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Free WiFi
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Lake Saroma Tsuruga Resort accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- 15:00 - 19:00
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Check-out
- Until 10:00 hours
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Children and extra beds
- One child from 1 to 5 years is charged JPY 1080 per person per night when using existing beds.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- One older child or adult is charged 100 % of the room stay per night when using existing beds.
- All children are welcome.
- There is no capacity for extra beds in the room.
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Important Notice
- Free shuttle service to Kitami Train Station is available upon request. A reservation must be made at least 3 days prior to the check in date. Please contact the property for more details.<br><br>Please note, there are dogs and cats on site. Please contact the property directly for more details.<br><br>Public bath opening hours: 05:00-09:00, 12:00-00:00<br>Sauna opening hours: 12:00-00:00<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p><p>Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.</p><p>Guests must check in by 19:30 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.</p>
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Pets
- Pets are not allowed.
What guests loved the most
“Apart on the luxury dinner buffet, Special sashimi and seafood pot was served only for us. Scallop big and juicy, big thumbs up for the Buffet dinner and breakfast. Onsed was great too. English speaking staff provided.”
“Excellent buffet dinner, fresh seafood and scallops”
“Friendly staff, excellent onsen. Rooms overlooking the lake. Fantastic dinner buffet which included a set of sea urchin, fresh oysters and sashimi!”
“Buffet dinner came with one set of Sashimi and soup for two persons. Sashimi is frozen type and not fresh enough. Many Japanese elderly stay there and we enjoy the relaxing and peaceful stay there.”
“The food was amazing the onsen terrific The staff friendly and efficient, really appreciated their English and struggling with our poor Japanese The view was tremendous one of our most memorable in Japan”
“Everithing was very nice! Food, view from the room window, hot bath..... We really enjoyed staying at the resort. We plan to visit again in near future.”
“There is a nice park just across the road, with built replicas of ancient lodges of first inhabitants in the area.”
“Excellent sea food dinner! Clean and large Japanese style room. Fabulous lake view.”
“Quiet, scenetic, peaceful, place to relax, Staff are nice and trying hard to communicate in english, hot spring, lots of food but limited choice based on my preference, food are fresh and taste is acceptable (I'm a picky eater it may be good to some of you)”
“The excellent view over Lake Saroma in the room. Dinner buffet was awesome with fresh seafood. There are no shops nearby but facilities are all cater for within the resort. There is a souvenir shops which sells japanese goodies, food and drinks, alcohol. We are touched by their excellent customer service and sincerity.”