Hotel Ciudad del Lago
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Cleanliness
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Comfort
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Facilities
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Staff
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Value for money
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Free WiFi
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Location
Available Deals
Policies
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Hotel Ciudad del Lago accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 12:00 hours
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Check-out
- Until 11:00 hours
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Children and extra beds
- All children are welcome.
- All children under 12 years are charged USD 20 per night for extra beds.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- The maximum number of extra beds in a room is 1.
- Free!One child under 6 years stays free of charge when using existing beds.
- Any type of extra bed is upon request and needs to be confirmed by management.
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Important Notice
- Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.<br><br>Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.<br><br>Foreign business travellers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
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Pets
- Pets are not allowed.
What guests loved the most
“Great location and we were able to do an early check in for a very good cost.”
“The room and bathroom were comfortable and big, especially the kingsize bed. It was good heater in the room too. Staff was very helpful.”
“An excellent hotel two blocks off the main square, with helpful staff and good facilities. The room was comfortable and luxurious, and we had an excellent night.”
“The building is amazing, a big Spanish Casona. The room was pretty regular but we passed 3 good nights. Close to the centre ”
“The room was a good size and the bathroom was very large.”
“We just came back from staying two nights in this hotel. It is a great place to stay with nice breakfast with lots of choices. Staff is very helpful, friendly and they will go above and beyond to make your stay wonderful. They arranged the Lake Titicaca boat tours , taxi to airport at 5 AM. They even arranged cake for one of our friends birthday while we were staying in the hotel. They also packed breakfast for us for our early flight. Hotel has Great rooms and bathrooms, only thing i didn't like is the carpet, looks little old. I highly recommend this place if you are in puno area. Really appreciated all the help staff members provided while we were there. I would definitely stay here again”
“The room we stayed in had no heater, and it would get cold at night. Suffice it to say, that a couple of us got sick. Also, on our last night, there was an extremely loud party across the street that made it absolutely impossible to sleep. We had to be up and ready by 5am.. Instead of having the staff relocate us to another room or do anything to help, all they picked say was that it should finish shortly and we shouldn't worry about it. Come 12am, and we had to go downstairs and ask to be moved. Also, it seemed as if our room was in the middle of construction since the bathroom wasn't completely tiled. The location was great and the breakfast was good. I just wished that the staff would be more proactive when it comes to making the stay enjoyable.”
“This is an absolutely beautiful hotel in the centre of Puno and is excellent value for money. What made our stay really special, however, was the helpfulness of the staff. We decided to leave early because my partner was suffering from altitude sickness. The lady at the desk helped us book a last minute tourist bus to Arequipa, took our money to the bank to pay for it so that we could go on a morning tour of the lake, and cancelled our second night in the hotel with no charge. She was just brilliant and made a difficult situation much easier.”
“very helpfull and nice staff, good price for the quality of the hotel”
“The room was clean, comfortable and the shower was hot!”