“Staff was responsive and very quick on problem resolution. Our check in process was also very fast.”
“We received no food on the premise, when I asked the man at the desk, he told me to hold on while he continued to talk on the phone for 10 min so we just checked out. Poor customer service, our 1st room had a stopped up sink that they couldn't declog so we had to go to another room, smelled like smoke. Management never even called to ask how we were..”
“Room was very clean and comfortable. Included breakfast was very good Rachael and Theresa kept the breakfast bar well stocked.”
“Arrived at 2am and called for a shuttle. The van arrived in 10 minutes and the driver was courteous and very helpful.”
“It is very convenient location and a nice quiet location. Easy access.”
“The cleanliness of the room. It looked brand new.”
“Nice front desk, great breakfast staff, and clean. Area is pretty industrial ...business parks etc, so there are no real views or atmosphere around the property. Location is very convenient to downtown Baltimore, and so was a good alternative when I got shut out of affordable hotel rooms in the city.”
“Shuttle service excellent and drivers friendly and helpful”
“I liked the helpful staff, breakfast was great, and the cleanliness of the overall hotel and rooms.”
“The only problem I had was no real signage on the street level.”